This policy explains how Wellness Counseling LLC handles information collected through mywellnesscounseling.com and our website-related communications, including text messages. Health information we receive or maintain in providing care is also subject to our Notice of Privacy Practices and applicable confidentiality laws. This policy does not replace that notice or authorize disclosure of health information.
Information you provide. We collect the information you choose to provide when you contact us, request information, submit a form, or communicate with our office. Depending on the interaction, this may include your name, email address, telephone number, contact preferences, and the contents of your message. When you request texts, we maintain the consent information associated with that request.
Technical information. Our website and its hosting or security providers may collect technical information such as an IP address, device or browser type, pages requested, referring page, and dates and times of access. The information actually collected depends on the tools and settings used on the website.
Scheduling, payments, and linked services. A scheduling portal, payment page, online shop, or other linked service may collect information you enter there. Those services may have their own privacy notices. Information we receive through a service acting on our behalf remains subject to our applicable legal duties.
We use information to respond to requests, communicate with you, help arrange services, maintain communication preferences and consent records, administer our website, troubleshoot problems, protect against misuse, and meet legal obligations. We use healthcare information only as applicable confidentiality laws permit. Signing up for administrative texts does not enroll you in promotional messages.
We may provide information to service providers that support functions such as hosting, IT support, communications, scheduling, or payment processing, as needed for their work and subject to appropriate restrictions. When a provider is a HIPAA business associate, we require the agreement and safeguards that applicable law requires. We may also disclose information when legally required or otherwise permitted to protect rights or safety, subject to any stricter health-information protections.
We do not sell, rent, or share mobile numbers or mobile information with third parties or affiliates for their marketing or promotional purposes. No mobile opt-in or text message consent will be shared with third parties or affiliates for their own messaging or marketing purposes.
Providers that help us deliver and administer our messages may process information only as necessary to provide those services for us; they do not receive permission to use your consent for their own campaigns. Our general service-provider language does not authorize selling or transferring your SMS consent or sharing your mobile information for third-party marketing.
Receiving text messages is optional. You may opt out by replying STOP to a message. For help, reply HELP, call (734) 778-0663, or email [email protected]. Message frequency varies, and message and data rates may apply. Choosing not to receive texts does not prevent you from requesting or receiving services. See our SMS Terms and Conditions for additional information.
[MI DIGITAL: REPLACE THIS PARAGRAPH BEFORE PUBLICATION. Identify the actual cookies, analytics tools, advertising tags, embedded tools, and other tracking technologies; explain their purposes, recipients, and available controls. If none beyond essential hosting/security tools are used, say so only after verification. Do not publish this instruction or assume that the website has no advertising trackers.]
You can manage cookies through your browser settings. Blocking some cookies may affect website features. Cookie settings do not by themselves control all information collected by linked services, and a cookie preference is not a HIPAA authorization to disclose health information.
Please do not send diagnoses, detailed treatment histories, insurance-card images, payment-card details, or other sensitive information through ordinary website forms, email, or text messages. Contact us for an appropriate secure method. Standard SMS and ordinary email may be seen by others with access to your device or account and are not substitutes for the patient portal or a therapy session.
Our website, email, and text messages are not monitored continuously and are not emergency services. For an immediate emergency, call 911. In the United States, call or text 988 for the Suicide & Crisis Lifeline.
We use administrative, technical, and physical safeguards appropriate to the information and services involved. No internet transmission or storage system can be guaranteed completely secure. We retain information as needed for its purpose, applicable record-retention duties, security, and legal obligations. A request to delete website information does not override laws requiring us to retain treatment records or consent documentation.
Our general website contact features are intended for adults arranging services, including parents and guardians, and are not intended for children under 13 to submit personal information independently. Contact us if you believe a child submitted information that should be reviewed or removed. Links to outside websites do not mean that we control their privacy practices; review the notices for those services.
To ask about your information, correct contact details, change communication preferences, or make a privacy request, contact our Privacy Officer / Practice Director at (734) 778-0663 or [email protected]. We may verify your identity and will respond as applicable law requires. For treatment-record requests, please see our Notice of Privacy Practices.
We may revise this policy to reflect changes in our practices or applicable requirements. The effective date identifies the current version. Material changes affecting consent will be handled as required by law. Using the website does not, by itself, provide consent to receive text messages.
